Website Terms and Conditions


The present general conditions of sale (hereinafter "T&C") apply to all electronic or telephone orders made by individuals acting in their personal capacity as consumers with the company GOPOWS  LIMITED either directly on its site Internet at the following address:

The professionals who wish to order from GOPOWS.COM  LIMITED are invited to contact our customer service to inform them.

These Terms and Conditions are subject to change at any time by GOPOWS.COM  LIMITED. It is your responsibility to consult them and accept them formally before any order.

The applicable Terms and Conditions are those appearing on the Site on the day of your order and attached to your order confirmation email.

Any order placed with the Site assumes the full and unconditional acceptance of the GCS in force on the date of the said order.


Price of goods and services:

Offers of products and services are valid as long as they are visible on the site.

The price may vary for the customers located in the DOM TOM, in connection with the delivery and the transport.


You may use our site only if you are an adult, and by using you represent and warrant that you are 18 years of age or older.

The availability of the products as well as the delivery time are displayed on the Site.

In the event that, after your order, a product or service becomes completely or partially unavailable, GOPOWS.COM LIMITED  will inform you by email of this unavailability and will give you the possibility:

Either, if you accept it, to be delivered of a product or a service of a quality and a price equivalent to that ordered;

Either to be reimbursed for the price of the product or service ordered, minus the processing fee for the restocking of the product.

3.1. How to place orders:

It is possible to order from GOPOWS.COM LIMITED:

  • Online on the Site;
  • By email

3.2. Crafts and handmade products:

Since our products are made in small batches from various suppliers, some of the items may be different from the pictures, and have some alterations in the packaging, style, design, dimensions and weight. The articles cannot be exchanged or refunded because of alteration or difference with the photos of our site.


The payment terms listed below may be proposed:

(I) Bank Cards

(Ii) Transfers / Bank Transfers (contact our customer service)

(Iii) PayPal


Payments online on the Website or by phone with GOPOWS.COM LIMITED are made via a secure payment platform, supplemented by control measures, specific to each payment method, in order to guarantee the security of purchases made on the Site and to combat fraud.

The coordinates of your Payment Card communicated at the time of your order never pass in clear on the network: they are encrypted thanks to the protocol SSL (Secure Socket Layer).

5.1 Anti-fraud measures:

GOPOWS.COM LIMITED has developed an anti-fraud and identity verification system, to protect you, when you pay your order by credit card, against any risk of usurpation of this means of payment and to prevent unpaid transactions. The purpose is to verify that you are at the origin of the orders placed in your name with GOPOWS.COM LIMITED and consequently that your personal and / or banking information has not been usurped.

As part of this inspection, our customer service may ask you to provide certain documents (e.g. copy of your identity card, proof of residence). We will not be able to ship your order until you have sent the requested documents.

The documents you transmit are kept for a period of 13 months. Once this period has elapsed, the documents communicated are systematically destroyed.

Please note: The shipping of the order depends on the time within which you will communicate the documents requested by no services. It is therefore possible that the order is delivered after the deadline indicated on the product details on the day of your order.

GOPOWS.COM LIMITED cannot therefore be held liable in the event of a delayed or canceled delivery in the event that you refuse to communicate the requested documents.


GOPOWS.COM LIMITED has established partnerships with the most renowned delivery companies (DHL, FedEx, La Poste, EMS, etc.) to ensure a fast and reliable delivery service from all over the world. We offer a standard delivery service at home. All of our products are usually shipped within 1 to 5 business days, and shipped within 7 to 12 business days. For some products, the delivery time may be longer. Delivery is free to all countries of the world (USA, EUROPE, APAC) but some countries in the rest of the world may be subject to longer delivery times (in which case the delivery time is indicated on the product description). For some exceptional cases, our customer service will contact you.

Additional Delivery Notes:

Regarding the delivery address, we recommend that you request delivery to your residential address. In case you wish to be delivered to a public or commercial address (including but not limited to schools, businesses, shops, mailboxes), we cannot be held responsible in the event of loss or theft of your parcel. No guarantee will be given in case of error of delivery address or failure of recovery of the package. Please check your shipping address before placing the final order. In case of error or non-recovery (such as due to time-out or missing during delivery), no refunds will be granted and the cost of a new remittance, other administrative costs will be invoiced (amount ranging from 5 to 20% of the total price of the product, excluding discounts).


Where import duties and taxes (directly and indirectly related) are applicable on deliveries outside Hong Kong, they will normally be subject to the purchaser; Directly related taxes and duties including import taxes or taxes levied on invoices, any carrier handling charges, customs surcharges and home transfer surcharges collected by the carrier, indirectly related charges and duties arising from Customs policies across the world that may apply other customs duties or additional customs clearance fees. Customs policies differ in each country, so you should contact your local customs office for additional information regarding applicable policies. GOPOWS.COM LIMITED has no control over these import duties or taxes. For certain items and delivery combinations to countries, handling and import charges paid by GOPOWS.COM LIMITED may be included and annotated on your shipping bill. When an import processing fee is included, GOPOWS.COM LIMITED will be liable for taxes and duties that are not directly related to the invoice order. All import taxes included on your shipping advice are non-refundable. GOPOWS.COM LIMITED does not cover any fees and charges from third parties.


8.1 Accessories missing

Upon receipt of your package, if you find that some accessories are missing in your package, please contact Customer Service as soon as possible so that we can ask our supplier to send you these accessories as soon as possible.

8.2 Products shipped damaged

When ordering products, if you find that they are damaged, we recommend to you, in order to facilitate the processing of your file: for products over 30 kg delivered by carriers, write if possible Detailed reservations on the delivery note; And in any event, to contact the Customer Service as soon as possible.


You have a period of fourteen calendar days from the receipt of the last product of your order to exercise your right of withdrawal without having to justify Reasons or payment of penalties, except for the costs of return which remains at your expense. The transport of returned products is your responsibility; any damage suffered by the products on this occasion, may defeat the exercise of your right of withdrawal. This notification must be made in writing, by any means, and must contain the following information: Reason for withdrawal / Order number / Name + Customer name / Customer address Date of order / Date of delivery. In all cases, the products must be returned in their original condition, in their original packaging and with their certificate. It should be noted that handling and handling costs (re-stocking) of 5 to 15% (depending on the type of item) of the sale value of the product will be applied for any retraction. These handling / processing fees will be deducted from the full refund of your purchase.


The right of withdrawal cannot be exercised for:

The services fully executed before the end of the withdrawal period of fourteen calendar days with your prior express agreement, and renunciation of your right of withdrawal;

Goods made according to your specifications or clearly personalized;

Property likely to deteriorate or to perish rapidly

Goods which have been unsealed after delivery and which cannot be returned for reasons of hygiene or health protection: this is the case, for example, of textile articles supplied with hygiene seals (underwear, Swimwear, etc.) when they have been removed, clothing that has been visibly worn and / or washed, products from the Jewelry department, such as piercings and earrings, etc.

Goods which, after having been delivered and by their nature, are indissociably mixed with other articles;

Refund in the context of a withdrawal:

Following your request for withdrawal, in accordance with legal provisions, we will process your refund within 14 days of notification of your request for withdrawal. In the absence of receipt of your product or proof of shipping your product within this period, GOPOWS.COM LIMITED reserves the right to postpone your refund until the day of receipt of your product.

GOPOWS.COM LIMITED will proceed to your refund using the same payment method used on the day of your order. Please note that a handling and handling fee of 5 to 15% of the sales value of the product will be applied for any retraction. These handling / handling fees (re-stocking) will be deducted from the total refund of your purchase.


GOPOWS.COM LIMITED cannot be held responsible for the non-performance of one of its obligations resulting from the contract of sale when this non-performance is linked to the occurrence of an event of force majeure.


GOPOWS.COM LIMITED is responsible for the processing of your personal data.

The information you provide to us in connection with your orders are destined for GOPOWS.COM LIMITED and are used for the processing and the follow-up of your orders, the After Sales Service of the products ordered on our Site and the marketing and customer relations management of your customer account.

The data relating to you may be sent to suppliers of GOPOWS.COM LIMITED for the purposes of order processing and after-sales service as well as for marketing management and customer relations, it being specified that some of these providers are outside the scope of the European Union. We assure you in this respect that we have taken the necessary steps to provide a legal framework for this transfer of data.

The data relating to you may also be communicated to our partners for the purposes of prospecting by non-electronic means, in particular postal or telephone. You can oppose this communication, while justifying your identity, by email / email addressed to

Right to object, rectify or delete your personal data:

You have the right to access, oppose, rectify and delete your personal data held by GOPOWS.COM LIMITED at any time. Writing by email / email and justifying your identity to

11.1 - General notes on the use of Cookies (Plotters) uses tracers (cookies). Thus, the site is likely to access information stored in your electronic communications terminal equipment and to enter information therein.

The site uses only tracers called "strictly necessary", which do not require your prior consent.

We use these plotters to facilitate and facilitate navigation on the site, notably by memorizing your navigation preferences defined during your session, providing the services you specifically request such as access to your personal account or to your shopping cart, realize anonymous statistics of visits.

These plotters cannot be technically disabled from the site. You can however oppose the use of these plotters, exclusively by setting your browser. This setting depends on the browser you are using, but it is usually simple to perform: you can either activate a private navigation function or only prohibit or restrict cookies. Please note that tracers may have been saved on your device before setting your browser: in this case, delete your browsing history, always using the settings of your browser.

11.2 - Additional Cookie Usage Notes on this site:

The registration of a cookie in your computer is subject to your will. Thanks to the settings of your navigation software or via inter-professional platforms, you can, at any time, simply and for free, choose to accept or not the recording of cookies on your computer.

11.2.1 The choices offered by your navigation software (Internet Explorer, Firefox, Google Chrome, etc.).

You can configure your browser software to your liking, so that cookies are (a) accepted and saved on your computer, or (b) rejected.

(A) The Cookies Agreement:

If your browser is set to accept cookies in your computer, the cookies embedded in the pages and contents you have visited will be systematically saved on your computer.

(B) The refusal of Cookies:

You can set your navigation software to:

- the acceptance or the refusal of the cookies are proposed to you on time, before a cookie is likely to be registered

- to systematically refuse the recording of cookies in your computer.

Warning: Any settings you can make on your browser regarding the acceptance or the refusal of the cookies will be able to modify your browsing on the Internet and your conditions of access to certain services requiring the use of these same cookies. If you choose to refuse the registration of cookies on your computer or if you delete those registered in them, we do not accept any responsibility for the consequences of the degraded functioning of our services resulting from the impossibility for us to register or consult the cookies necessary for their operation and which you would have refused or deleted.


Any dispute or claim not in any way relating to your visit to our website or products or services sold or distributed by GOPOWS.COM LIMITED will be submitted to confidential enforceable arbitration in Hong Kong, rather than in court, except that you may Submit your complaint to a district court if your claims are admissible. The arbitration will not include a judge or jury, and judicial review of an arbitration room is limited. However, an arbitrator may award the same damages as a court (including injunctive and declaratory relief or statutory damages) on an individual basis and must comply with the terms of these Terms of Use such as a court would do it. The arbitration shall be conducted, and the documents submitted, in English, or accompanied by an English translation of the documents. The arbitral award must specify the reason (s) on which the award is based.

Applicable Law: You agree that the laws of Hong Kong will govern these Terms of Use, other applicable policies and any disputes of any kind that may arise between you and GOPOWS.COM LIMITED or its subsidiaries.


GOPOWS.COM LIMITED reserves the right, in its sole discretion, to make changes to our website, policies and these Terms of Use at any time. You agree to accept and be bound by our Terms of Use, which include the various policies posted on this site, by visiting or shopping at GOPOWS.COM LIMITED.


The health and medical information on this site is for information purposes only and may not be used to treat or diagnose any disease or diseases.

This information is not intended to educate or train users of this site and the products sold should not be used as a substitute for medical treatment or diagnosis by a medical professional.

Always check with a health professional before using the products for sale on or make any decision regarding a specific medical condition. GOPOWS.COM LIMITED or its subsidiaries cannot be held liable for any damage or damage caused by the use of the products on sale on this site and / or the information contained on this site.

By visiting or using this website, you agree to be bound by the terms and conditions and legal notices above. GOPOWS.COM LIMITED reserves the right to change, modify or delete information at any time without prior notice.


All content on our website (including text, graphics, logos, icons, images, audio clips, digital downloads, data compilations and software) and the compilation of all content so used on this site is The property of GOPOWS.COM LIMITED or its content providers, and is protected by applicable international copyright laws.